Help & support
How can we help?
Browse the common questions below, or send our team a message. We reply to your email within one working day.
Common questions
Something isn't working. What should I do?
Send us a message below (or email hello@getnucleos.com if you can't sign in) with what you were doing, what you expected and what happened instead; a screenshot helps. We reply within one working day. If the whole app seems down, status.getnucleos.com shows whether we already know.
How do I invite a teammate?
Settings → Members → Invite. They'll get an email link to join your workspace and pick up the role you assign.
How do I connect my email or calendar?
Settings → Email connects your Gmail and Google Calendar, for sending, sync and your diary. Settings → Bookings sets the times people can book with you.
Where do leads from my forms appear?
Enable lead capture on any form under Forms, embed it on your site, and submissions land in Leads - where you can promote them to a deal.
How do roles and permissions work?
Settings → Roles. Owner, Admin and Member are built in. Create custom roles and switch on exactly what each can do, including edit rights for each kind of record.
Can I export my data?
Settings → Export downloads a ZIP of CSVs for your core records. Imports (with downloadable templates) live under Settings → Import.
Contact support
Send us a message
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